Wilderness School is dedicated to fostering a respectful, positive environment for our students, enrolled families and community.

We understand that concerns may occasionally arise. Our Addressing Parents Concerns Policy sets out Wilderness School’s (“School, we or us”) practices and processes by which concerns and complaints can be addressed respectfully, professionally and with sensitivity to all concerned, including:

Informal Resolution

Many concerns can be resolved quickly through open, respectful discussion between the parties themselves. If something feels unclear or troubling, we encourage you to raise it early so it can be addressed informally and with goodwill.

Formal Process

If a concern is serious or cannot be resolved informally, it should be submitted through our formal complaints process. These can be lodged formally with one of the following staff members:

• Head of School
• Deputy Principal
• Principal (principal@wilderness.com.au)

Once received, the School will investigate and respond in a timely, thorough and respectful manner, with the aim of reaching a fair resolution for all involved.